138 FAQ

KYC (Know Your Customer) verification on 138 requires a government-issued ID and proof of address. Your ID must be valid and show your full name, date of birth, and ID number. Proof of address can be a utility bill, bank statement, or official letter dated within the last three months. Users in Jakarta, Surabaya, Bandung, and other Indonesian cities follow the same verification process. Upload clear, legible scans or photos of both documents through your account settings. Our team reviews submissions and notifies you of approval or requests for resubmission within a standard processing window.

To reset your password, click the "Forgot password?" link on the login page. Enter your registered email address or username. We will send a password-reset link to your email. Click the link, create a new password, and confirm it. Your new password takes effect immediately. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. For security, never share your password reset link with anyone.

Our support team is available through multiple channels. Log in to your 138 account and use the in-app chat or contact form to reach us. You can also email support directly or use the contact page on our website. When you reach out, provide your username, account email, and a clear description of your issue. Our team responds to inquiries during standard business hours. For urgent account security concerns, flag your message as priority.

Deposits via local payment, online payment, or e-wallet on 138 follow the same flow. Log in, go to your account, and select "Deposit". Choose your payment method from the list. You will be redirected to the payment provider's app or website to authorize the transfer. Confirm the amount and complete authentication (PIN, biometric, or OTP). Once approved, the funds appear in your 138 account balance within seconds to a few minutes. mobile banking and local payment follow the same process. online payment and Indonesian bank transfers (e-wallet, mobile banking, local payment, online payment) may take slightly longer depending on your bank.

Withdrawal requests on 138 are reviewed subject to verification windows and account status. Once you submit a withdrawal request, our team checks your account for compliance and fraud signals. This review typically completes within a standard processing window. After approval, the funds are sent to your chosen payment method—e-wallet, mobile banking, local payment, or your bank account. The time for funds to arrive depends on your payment provider; e-wallets often credit within minutes, while bank transfers may take one to two business days. You can track your withdrawal status in your account history.

Live-dealer tables on 138 feature real dealers in multi-camera studios running games like blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. You interact with a live dealer and other players in real time. Slots are automated games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways—where outcomes are determined by a random number generator. Live tables emphasize dealer interaction and table limits; slots emphasize speed and variety. Both are available on 138 and can be accessed from your account.

We at 138 offer new-account welcome offers that vary by region and deposit method. The specific terms—including bonus amounts, wagering requirements, and eligible games—are displayed during account setup and in your account promotions section. All offers are subject to our terms and conditions. We do not advertise fixed bonus amounts or guaranteed percentages; instead, we describe offers in terms of their structure and conditions. Review the full terms before accepting any offer to understand what applies to your account.

To request deletion of your personal data, contact our support team or use the data-deletion form in your account settings. Provide your username and registered email. Your request will be reviewed and processed subject to legal and regulatory requirements. Some data may be retained for compliance, fraud prevention, or dispute resolution. We will confirm receipt of your request and notify you of the outcome. Data deletion may take several business days to complete depending on the scope of your request and any outstanding account activity.

Deposits via local payment, online payment, or e-wallet on 138 follow the same flow. Log in, go to your account, and select "Deposit". Choose your payment method from the list. You will be redirected to the payment provider's app or website to authorize the transfer. Confirm the amount and complete authentication (PIN, biometric, or OTP). Once approved, the funds appear in your 138 account balance within seconds to a few minutes. mobile banking and local payment follow the same process. online payment and Indonesian bank transfers (e-wallet, mobile banking, local payment, online payment) may take slightly longer depending on your bank.